Association of Entrepreneurs “Pivot” – PivotConnect – An Inclusive Web App Connecting Entrepreneurs and a Diverse Workforce

Challenge: Sarajevo: How to improve the availability of assistive technologies for people with disabilities?

Target Group: People with Disabilities

PivotConnect is an inclusive web application developed in Sarajevo by the Pivot Association of Entrepreneurs as part of the CommuniCity pilot to connect entrepreneurs and individuals from marginalized communities with job and training opportunities. The primary objective is to create a user-friendly digital platform that promotes accessibility, especially for blind and visually impaired users, and persons with intellectual difficulties.

The pilot followed a strong co-creation approach, engaging over 20 individuals—including entrepreneurs and persons with disabilities—through interviews, workshops, and beta testing. Civil society organizations played a key role in facilitating access, building trust, and ensuring that user feedback was central to the design process.

Based on user input, the platform’s features were refined to improve accessibility, including simplified navigation, plain language content, and accessible registration forms. Beta testing confirmed the importance of intuitive design and led to further improvements, such as clearer confirmation messages and interface adjustments.

Next steps include expanding platform features to support B2B communication, company profiles, and a dedicated section to promote entrepreneurship for all. Ongoing collaboration with pilot hosts and civil society partners is planned to ensure sustainability and continued development.