Platforma X-Action sp. z o.o. – Płock Connect: Empowering Immigrant Integration through Data-Driven Support

Challenge: Plock: How to empower Immigrants through targeted support tools?

Target Group: Migrants

Plock Connect addressed the challenge of helping non-Polish newcomers navigate municipal and third-sector services in Plock. The call objective was not full deployment but a TRL 3 proof-of-concept: a validated workflow, high-fidelity mock-up, and vendor-agnostic technical specification compliant with the first three Open & Agile Smart Cities (OASC) Minimal Interoperability Mechanisms (MIMs).

Six co-creation workshops formed the project’s backbone. City-hall units, NGOs, employers, and two immigrant cohorts jointly mapped service owners, built empathy maps, prioritised barriers, and, during a live sprint, sketched the app’s screens. Approximately 60 people were involved in the activities, with 33 being considered representative of the target group. Techniques included stakeholder grids, World Café, SCAMPER, and Six Thinking Hats. Usability testing in Workshop 6 confirmed the need for a single multilingual dashboard, minimal data capture, and an offline, printable checklist.

Deliverables comprise:

1. A clickable mock-up that demonstrates the seven top-level feature tabs agreed upon by users;

2. a functional–technical specification referencing NGSI-LD data models for future integration;

3. Evidence that most integration services already exist but lack a unified entry point.