BUILT CoLAB – D-Power: Digital Literacy for Social Integration

Challenge: Porto: How to enhance digital literacy?

Target Group: Individuals with no digital literacy

The D-Power pilot focused on enhancing digital literacy within vulnerable communities in Porto’s Campanhã neighbourhood, including immigrants and individuals with limited digital skills. The solution combined 360-degree educational videos with an AI chatbot designed to provide personalised content recommendations.

Co-creation was integral to the development process. The team collaborated closely with Porto Digital, Campanhã Parish, and local organisations experienced in community engagement (such as RSI CerPorto, Cooperativa Terra ADC, and Projeto Cercar-te no Lagarteiro). Together, they identified ten key digital literacy topics, which were then scripted and validated by stakeholders. Following this, the videos were filmed, edited, and integrated into the platform.

The AI chatbot was developed to assist the community in navigating the platform and selecting relevant content. Multiple demonstration and feedback sessions helped ensure the interface was accessible and suited to users with low literacy levels. Approximately 15  persons participated in co-creation activities, with 10 being considered as representatives of the marginilised community targeted by the pilot.

The final outcome is a user-friendly, ready-to-deploy learning platform specifically tailored to the Campanhã community. Potential next steps include scaling the solution to other neighbourhoods or expanding the video library to encompass more advanced or specialised digital subjects.