One2One.Run B.V. – Neardoor club

Challenge: The Hague: How can Digital Day Programs enhance well-being?

Target Group: People with Disabilities; Isolated Individuals

This pilot explored the use of a voice-based AI assistant, Ally, to improve access to services and activities for people with physical or cognitive limitations in The Hague. The objective was to reduce barriers to engagement by offering a simple, intuitive voice interface that helps users discover relevant opportunities while also enabling volunteers and organizations to respond to user needs.

Co-creation was conducted in partnership with Voorall and 14 members of the target group. Sessions focused on testing real-life use cases, where participants completed tasks using Ally in environments that simulated daily life. The method emphasized feedback through practical interaction rather than abstract discussion.

Key findings include the difficulty users face in discovering and understanding available events, and the importance of clear, human-like guidance. Testing confirmed that voice interaction can significantly reduce digital barriers, but also revealed the need for further refinement in onboarding and communication clarity.

Next steps involve expanding the testing group, refining the assistant’s dialogue flow, and strengthening the volunteer-response mechanism. The solution is in its final development phase and is being prepared for broader rollout, with a continued focus on accessibility, empathy, and co-creation with the community.